Smart surveillance
We do not measure CPU just to measure. We measure "Golden Signals" that matter to the business (latency, errors) and alert only when human action is needed.
We improve observability, alerting, SLOs and incident management so issues are detected earlier, failures are easier to understand and reliability improves without blocking software delivery.
WE CAN HELP IF
WHAT WE DO
We do not measure CPU just to measure. We measure "Golden Signals" that matter to the business (latency, errors) and alert only when human action is needed.
We establish Service Level Objectives. If the platform consumes its "error budget", we pause deployments until it stabilises.
We analyse why outages occur and intervene in code and infrastructure to make systems fault-tolerant (resilient).
SCOPE
Deployment of metrics, distributed tracing, and centralised logs to illuminate black boxes.
Drastic noise reduction. We only alert when business SLOs are in real danger.
Detailed incident analysis to find root causes and create preventive actions, without pointing fingers.
Emergency response with clear roles (Incident Commander) and defined procedures (Runbooks).
Shared definition with business of how much instability is tolerable for product success.
Proactive resource forecasting to avoid outages during expected traffic spikes (e.g., Black Friday).
OUTCOMES
Detect and resolve problems before the end-user notices.
Drastically reduce Mean Time To Resolution (MTTR) through clear observability.
Protect the operations team from "alert fatigue".
Align business and development interests using the Error Budget as an arbiter.
Define and measure realistic reliability targets through agreed SLOs and metrics.
HOW IT WORKS
Before promising SLAs, we "turn on the lights." We implement monitoring to see the system's real baselines.
We tackle critical technical debt and silence useless alerts to bring noise down to a minimum.
We agree with you on realistic reliability targets and configure the error budget.
Incident response, regular post-mortem meetings, and continuous system resilience improvement.
WHAT YOU GET
WHO THIS IS FOR
We handle active monitoring, reliability improvement, and technical response within the agreed scope. If infrastructure causes a failure, we fix it. If it's a code bug, we trace the exact error and hand it over clearly to your developers.
The baseline SRE service ensures reliability during business hours and includes on-call setup. If you wish to delegate night and weekend response to us (true 24/7), this is contractually stipulated and priced according to the required SLA.
We agree on a perimeter of supported services (SLOs). If your team deploys entirely new systems to production without passing our prior reliability review (Production Readiness), those systems are excluded from SLAs until validated.
Not necessarily. We start by improving visibility over what already exists. We only propose deep architectural changes when the evidence shows they are needed to meet the agreed reliability objectives.
Tell us what is happening. We will review the context before recommending this service or suggesting a better alternative.