What matters before we start working together

No. Start by telling us what is happening: incidents, deployments, costs, Kubernetes, lack of time or a technical decision you need to review. With that context we can guide you towards an assessment, project or recurring support.

Yes. Nubyron is based in Gran Canaria and works remotely with teams in Spain and other markets. Before starting, we agree communication channels, coordination hours and response expectations to make sure the collaboration is workable.

You do not need to prepare the platform before speaking with us. We can start by understanding the current state, identifying risks and prioritising what deserves attention first. The scope depends on what we find and what you want to achieve.

We do not apply one general lock-in rule to every service. Some engagements are fixed-scope and others are monthly support. Duration, renewal, notice and specific conditions are agreed before work starts and depend on the service purchased.

Only the access required for the agreed work, following least-privilege principles where possible. We prefer named, revocable and auditable access. If a task requires especially sensitive information or permissions, we review it with the client first.

No. Our preference is to work in the client’s own cloud accounts, repositories and tools so ownership and control remain with the client. If a project needs a different setup, it should be explicitly agreed and documented.

We first understand the problem and enough context to avoid working blindly. Then we agree scope, responsibilities, priorities and boundaries. Only after that do we start making changes.

Usually not. Nubyron focuses on Cloud, DevOps, SRE, infrastructure and technical operations. We work alongside product or development teams, covering the agreed area without automatically taking on application development responsibilities.

Only when those are explicitly part of the contracted service. An hourly support package, project or technical assessment does not automatically include continuous monitoring, SLAs, on-call or 24/7 coverage.

No. We work with different platforms and tools depending on context. Technology should not be selected before the problem is understood. When a specific solution is not a good fit or falls outside our expertise, we prefer to say so clearly.