Everyday care
We perform the defensive technical tasks that rarely fit into the product roadmap but are vital for security and continuity.
Cloud maintenance and operations to keep production under control
We handle daily maintenance, proactive updates, and backups, preventing outages and freeing your team to focus on building the product.
Tell us what is happening →A few short questions. No technical jargon or commitment.
Cloud support and operations
WE CAN HELP IF
Nobody takes clear ownership of continuous infrastructure maintenance.
Technical updates pile up month after month due to lack of time.
All server knowledge is siloed in a single person (high bus factor).
Minor technical disruptions constantly distract the development team.
There is no real visibility into the environment’s state or basic costs.
Backups exist but have never been tested in a real disaster scenario.
WHAT WE DO
How we approach this service
Incident resolution
We respond when an infrastructure component fails, investigating the root cause to restore service promptly.
Platform management
We keep systems patched, manage software lifecycles, and monitor the cloud bill for anomalies.
SCOPE
What the work can include
01
Preventive maintenance
We apply patches and security updates within controlled maintenance windows.
02
Backups and recovery
We verify successful backup execution and schedule regular restoration drills.
03
Access & IAM management
We control who accesses systems, removing stale permissions and enforcing least privilege.
04
Basic cost monitoring
We monitor cloud billing to alert you of unexpected consumption spikes (billing alerts).
05
Platform support
We assist developers in resolving doubts or blockers dependent on the infrastructure.
06
Living documentation
We maintain an updated ledger (runbooks) on how to operate the environment daily.
OUTCOMES
What changes after the work
Eliminate technical interruptions that break the development team's flow.
Reduce the risk created by outdated systems and missing security patches.
Reduce data-loss risk by verifying backups and restoration procedures.
Reduce the "bus factor" risk of depending on a single internal person.
Keep cloud billing predictable and under basic control.
HOW IT WORKS
How we work with your team
1
Inventory and handover
We audit the current platform, document credentials and dependencies, and take operational control.
2
Initial stabilisation
We fix immediate critical vulnerabilities and establish baseline alerts.
3
Continuous operation
We execute daily maintenance, interacting through your ticketing system (Jira, Linear, etc).
4
Reporting and improvement
We meet monthly to review the status, completed tasks, and plan major upgrades.
WHAT YOU GET
What remains in your hands
- Complete resource inventory and dependency map.
- Maintenance window schedule.
- Periodic Disaster Recovery Test reports.
- Centralised operational documentation.
- Service health dashboard and early warning alerts.
WHO THIS IS FOR
When it makes sense to hire it
This service is for you if:
- Companies whose product is live but lack a dedicated systems administrator.
- Development teams burdened with infrastructure tasks outside their expertise.
- Stable platforms requiring continuous preventive maintenance rather than aggressive evolution.
We do not recommend it if:
- Projects requiring deep architectural re-engineering (see Modernisation).
- Mission-critical systems demanding ultra-reactive 24/7 support (requires specific SLA).
FREQUENTLY ASKED QUESTIONS
What is the difference between Cloud Maintenance, DevOps as a Service, and SRE?+
Maintenance and operations focus on caring for the existing platform and recurring operational work. DevOps as a Service focuses on automation, CI/CD and IaC. SRE focuses especially on observability, reliability objectives, alerting and incidents. In practice there can be overlap, so scope is defined around the platform.
Do you actually test if backups work?+
Yes. An untested backup is just hope. We perform periodic Disaster Recovery drills to ensure data can be recovered within acceptable timeframes.
Do you cover 24/7 incidents?+
The baseline service covers monitoring and maintenance during extended business hours. 24/7 on-call for critical night or weekend support is configured via a contractual annex based on your SLA needs.
How do we communicate to request tasks?+
We integrate into your workflow: shared Slack/Teams channels and access to your task manager (Jira/Linear) to avoid external bureaucratic friction.
COULD THIS SERVICE BE A FIT?
Tell us what is happening. We will review the context before recommending this service or suggesting a better alternative.