Cloud services
Cloud support and management
We fix incidents and maintain your Cloud during agreed hours, one-off or ongoing.
Your team cannot watch both infrastructure and product at once. Incidents pile up and maintenance gets postponed.
AWS, Microsoft Azure, Google Cloud and OCI. We work inside your accounts and agree the scope in writing before we start.
01 · The problem
Problems we solve
- Alerts land in a channel nobody watches closely until something breaks.
- Updates and patches are postponed because there is never a good time to touch production.
- When an incident appears, half a day goes by before anyone knows who can fix it.
- Costs and configurations drift bit by bit because nobody reviews them regularly.
When it fits
- You have no in-house infrastructure team, or it is overloaded
- You have a Cloud project underway and need continuity afterwards
02 · How we help
What we do and what you get
We resolve incidents and maintain and improve your environment, through one-off interventions or an ongoing arrangement. Support is delivered during hours agreed with you in writing.
What you get
Your team gets time back for the product, and your Cloud has someone who knows it and looks after it.
- Someone who already knows your environment: you do not explain your infrastructure from scratch every time there is an incident.
- Planned maintenance: updates and reviews get a schedule.
- Your team, focused: infrastructure interrupts their day less.
- Clear terms: hours, channels and scope are agreed in writing before we start.
03 · Method
How we work, step by step
- Getting to know your environment. We review your infrastructure, documentation and weak points to start from a reliable picture. We need: access agreed in writing and a named contact.
- Agreeing the scope. We define in writing what we cover, during which hours, through which channel and what stays out. We need: your priorities and which systems matter most to the business.
- Handling and maintaining. We handle incidents within the agreed hours and work to resolve them, and carry out planned maintenance. Monitoring is included only if it is in the scope. We need: you to notify us through the agreed channel and to approve significant changes.
- Reporting and improving. We send a periodic summary of what was done and what we recommend improving. We need: a review from your side to decide what happens next.
04 · What you receive
Concrete deliverables
- Incident handling within the agreed hours and channels
- Environment maintenance and updates
- Periodic review of costs and configuration
- Periodic summary of what was done and what we recommend
05 · Typical scenarios
Situations where we help
These are common scenarios, not Nubyron client cases.
A product team without an infrastructure specialist
A development team looks after its own cloud in spare moments. We agree hours for support and maintenance so they stop doing it out of product time.
Continuity after a project
A migration or rollout has just finished and the team needs support while it settles in. We move from project to support under a new scope.
One-off help with an intervention
A company needs help with a major upgrade or a specific incident, without taking on anything ongoing. We scope it as a single intervention with its own boundaries.
06 · Platforms and technologies
On the provider you already use
“Cloud support and management” on the platform you already use or want to move to: the service answers what your business needs.
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud
- Oracle Cloud Infrastructure (OCI)
- Terraform
- CI/CD
07 · For consultancies and tech teams
Specialist capacity for your projects
For consultancies, software factories and technology teams, we offer Cloud technical support as reinforcement for the environments of their projects or their clients', during agreed hours. It is defined as a work package with a written scope and does not replace their team.
See how we work with consultancies08 · FAQ
Frequently asked questions
Do you offer 24/7 support?
No. Today support is delivered during the hours agreed with you, with no on-call rota. If you need cover outside those hours, we discuss it before starting.
Is there a guaranteed response time?
Service commitments are defined in writing in the scope of each engagement.
What access do you need and how is it controlled?
The minimum for the agreed scope, in your accounts and in writing. When the engagement ends, we remove the access.
Can you support us if we use several clouds?
Yes. We work with AWS, Azure, Google Cloud and OCI, and can cover an environment spread across several, as long as it is defined in the scope.
How do we engage you, and what if I want to stop?
It is agreed in writing, one-off or ongoing, with exit terms stated up front. If you stop, we leave the documentation and a handover to your team.
First step
Tell us about your case
Write to us with a general picture of your environment and your question. We propose a written scope before any work begins.
Prefer to talk for 30 minutes?(opens in a new tab)